Refunds and cancellation

This policy covers subscription payments coaches make to Effizene Biztech Private Limited for Glide. It does not cover class fees a parent pays a coach — that money never passes through us, and any refund of it is between the parent and the club.

Cancelling

You can cancel from the subscription screen in the app at any time. Cancellation takes effect at the end of the period you have already paid for; you keep full access until then and are not charged again. After that your club returns to the free plan’s limits, with all of your records intact.

Refunds

• Within 7 days of your first payment: tell us and we will refund it in full, no questions asked.
• Duplicate or failed charges: refunded in full as soon as we can confirm them.
• A renewal you did not intend: if you tell us within 7 days of the charge and have not used the service in that period, we will refund it.
• Otherwise: part-used periods are not refunded, because cancelling already stops the next charge.

How to ask

Write to sales@effizene.com from the number or address on the account, with the payment reference. Approved refunds are returned to the original payment method by Razorpay, usually within 5 to 7 working days.